Support

Common problems

My progress disappeared

Progress is saved locally on your device, so it is lost if the game is uninstalled, the device is reset, or you switch phones. There is no cloud save yet, which means we cannot restore it from our side. If progress vanished without any of those happening, that is a bug — write to us and tell us what you did just before it went.

I paid but did not get my gems

Reopen the game while connected to the internet; unfinished purchases are usually delivered on the next launch. If it still has not arrived after a restart, send us the order number from your Google Play receipt and we will sort it out.

The rewarded ad did not give me my reward

The reward is granted when the ad network confirms the ad finished. A dropped connection partway through can lose that confirmation. Trying again on a stable connection usually works; if it never works, tell us and include your device model.

The game runs badly on my phone

Open Settings in the game and lower the graphics quality, then set the framerate to 30. This helps most on older devices. If it is still rough, send us your device model — we test on low-end hardware and want to know what we missed.

I want to delete my data

Use Reset progress in the game's settings, or uninstall the game. Both erase everything stored on your device. We hold no copy.

Reporting a bug

The reports that get fixed fastest include: your device model, your Android version, what you expected to happen, what actually happened, and whether it happens every time or occasionally. A screen recording is worth a thousand words.

Send it to heyleogames@gmail.com.